Privacy Policy: Updated with the Smart Mart Ops App

Effective Date: 02/27/2026
Company Name: Smart Mart Scan & Grab
Website: https://smartmartscanandgrab.com

Smart Mart Scan & Grab (“Company,” “we,” “our,” or “us”) operates the Smart Mart mobile applications and related services (the “App” or “Services”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App or visit our website.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you create an account or use our Services, we may collect:

  • Full name

  • Email address

  • Phone number (if provided)

  • Organization name (for business accounts)

  • User role (owner, member, etc.)

B. Payment Information

If you make purchases through the App:

  • Payment methods are processed securely through third-party providers (such as Apple Pay, Google Pay, or other payment processors).

  • We do not store full credit card numbers on our servers.

  • We may store limited transaction details such as date, amount, and location of purchase.

C. Usage Data

We may collect:

  • App usage behavior

  • Device type and operating system

  • Log data (IP address, crash reports, session activity)

  • Feature interaction data

This helps us improve performance, security, and user experience.

D. Location Data

If enabled, we may collect location data to:

  • Verify machine interactions

  • Track work sessions (for operational users)

  • Improve route or operational planning features

Location access is optional and can be disabled in your device settings.

E. AI Feature Data

If you use AI-powered features within the App:

  • Messages or prompts submitted may be processed by third-party AI providers.

  • We do not use AI conversations to personally identify users.

  • AI interactions may be logged to improve system performance and quality.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the App

  • Process transactions

  • Send account notifications

  • Provide operational insights

  • Improve AI features

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Improve system security

We do not sell your personal data.

3. How We Share Information

We may share information with:

A. Service Providers

We use trusted third parties to help operate our Services, including:

  • Cloud database providers

  • Payment processors

  • Hosting providers

  • Analytics providers

  • AI service providers

These providers are only given access necessary to perform services on our behalf.

B. Business Organizations

If you are part of an organization account:

  • Owners and authorized members may see operational data related to that organization.

  • Data is isolated by organization.

C. Legal Compliance

We may disclose information if required to:

  • Comply with laws

  • Respond to legal requests

  • Protect our rights or prevent fraud

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted connections (HTTPS)

  • Secure authentication systems

  • Role-based access controls

  • Row-level data isolation

No system is 100% secure, but we take reasonable steps to protect your data.

5. Data Retention

We retain personal information as long as:

  • Your account is active

  • Necessary for operational or legal purposes

  • Required for compliance

You may request deletion of your account at any time.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Delete your data

  • Restrict processing

  • Withdraw consent

To request access or deletion, contact us at:
📧 [Insert Support Email]

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, please contact us immediately.

8. Push Notifications

We may send push notifications related to:

  • Transactions

  • Promotions

  • Operational alerts

  • Account updates

You may disable notifications at any time in your device settings.

9. Third-Party Links

Our website or App may contain links to third-party services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

Continued use of the App after updates means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact:

Smart Mart Scan & Grab
Email: info@smartmartscanandgrab.com
Website: https://smartmartscanandgrab.com